Description
What defines this package from the Basic Plan?
- For all requests and communication related to the site – you “skip the Priority response time queue” every time you get in touch with us, taking precedent over other projects and activities.
- Up to 5 hours per quarter of additional maintenance, support, and other communication during regular business hours (8:30 AM to 5:30 PM PST, excluding holidays and planned vacation periods).
– This reserved support time does not roll over to the next quarter. This allotment of reserved priority support time is in addition to the time spent on the upgrades and performance audit tasks described above.
– We request that the client assign no more than two people to act as points of contact for support requests. The addition of more contact points will require an expansion to the scope and project fee. We will also communicate with third-party plugin developers and support staff for third-party applications as needed to accomplish our support and upkeep goals.
You also receive Basic Plan Services:
Server-side Software Updates (PHP 7.4)
Wordpress updates
Wordpress updates
All plugin updates (unless a paid renewal license is required, then we would work with you on purchasing a renewal and we would handle the update)
Malware scanning & security alerts
Daily backups, 30-day inventory of backups available at all times
CDN (Content Delivery Network) & Caching
SSL Certificate
All-in-One SFTP
Performance Insights & Google Analytics
Malware scanning & security alerts
Daily backups, 30-day inventory of backups available at all times
CDN (Content Delivery Network) & Caching
SSL Certificate
All-in-One SFTP
Performance Insights & Google Analytics
We are an Agency Partner with Flywheel Hosting Serivces
